SHIPPING & RETURNS
We take great care in ensuring that our products are packaged securely and arrive in excellent condition. However, if you receive a food item with a damaged or torn bag, please follow these steps to address the issue:
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Inspection Upon Delivery
Upon receiving your order, please inspect the packaging and contents immediately. If the bag of your food item is torn, damaged, or otherwise compromised, please contact us within 24 hours of receipt.
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Notification
To report a damaged item, please email us at [contact information] with your order number, a description of the damage, and photos of the damaged packaging and product. This will help us assess the situation and process your request more efficiently.
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Resolution
If we verify that the damage occurred during shipping, we will offer a replacement of the damaged item or a full refund. Please note that we may require the return of the damaged item for quality control purposes.
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Exclusions
Please note that we cannot accept returns or offer refunds for issues unrelated to damage that occurred during shipping, such as product dissatisfaction or changes of mind.
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Contact Us
If you have any questions or need further assistance regarding a damaged food item, please reach out to us at [contact information]. We are committed to resolving any issues and ensuring your satisfaction.
Return Policy for Essential Oils
Thank you for purchasing our essential oils. We strive to ensure that you are satisfied with our products. Please review our return policy below:
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Return Eligibility
Due to the nature of essential oils, we only accept returns for products that are defective or damaged upon arrival. If you receive a product that is faulty or not as described, please follow the procedure below to initiate a return.
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Notification
To report a defective or damaged product, please contact us at [contact information] within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the defective or damaged item to assist us in processing your return efficiently.
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Return Process
Once we have reviewed and approved your return request, we will provide you with instructions on how to return the product. Please note that the return shipping costs will be covered by us if the return is due to a defect or error on our part.
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Refund or Replacement
After receiving and inspecting the returned product, we will issue a refund to your original payment method or send a replacement, depending on your preference and availability of the product. Refunds will be processed within [X] business days after we receive the returned item.
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Non-Returnable Items
Please note that we cannot accept returns for essential oils if they have been used or are not in their original, unopened condition. Returns requested for reasons other than defects or damage will not be processed.
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Contact Us
If you have any questions or need further assistance with a return, please contact us at [contact information]. Our customer service team is here to help ensure your satisfaction.
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Policy Updates
We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
Return Policy for Skin Cram Products
We are committed to the quality and safety of our products. If you experience an allergic reaction to our skin creams, please follow the steps outlined below:
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Allergic Reaction Notification
If you have an allergic reaction to any of our essential oils, please contact us immediately at [contact information] within 7 days of experiencing the reaction. Include your order number, a description of the symptoms, and any relevant details about the use of the product.
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Medical Attention
Your health and safety are our top priorities. We recommend seeking medical attention if you experience an allergic reaction. While we cannot provide medical advice, we encourage you to consult with a healthcare professional regarding your symptoms.
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Return and Refund Process
To process a return for an allergic reaction, please provide a written statement from a healthcare professional confirming the allergic reaction and its connection to the use of the product. Once we receive this documentation, we will review your request for a return and refund.
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Return Shipping
If your return is approved, we will provide instructions on how to return the product. The return shipping costs for products related to allergic reactions will be covered by us.
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Refund or Replacement
Upon receiving and inspecting the returned item, we will issue a full refund to your original payment method. We do not offer product replacements in cases of allergic reactions.
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Product Usage Advice
To help prevent allergic reactions, we advise conducting a patch test before using any new essential oil. Apply a small amount of the diluted oil to a small area of skin and wait 24 hours to check for any adverse reactions.
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Non-Returnable Items
Please note that we cannot accept returns or issue refunds for products that have been used or are not accompanied by a healthcare professional’s statement confirming an allergic reaction.
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Contact Us
If you have any questions or require further assistance, please contact us at [contact information]. We are here to support you and address any concerns you may have.
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Policy Updates
We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.