Refund policy

Return & Refund Policy

Twain’s Grains

At Twain’s Grains, we take pride in producing and packaging high-quality grain products with care and attention to food safety.

Final Sale on Food Products

Because our products are food items, all sales are final. We do not accept returns or exchanges once an order has been shipped or delivered.

Issues With Your Order

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.

To help us assist you, please include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging, if applicable

Once reviewed, we will offer a replacement or a refund, at our discretion.

Shipping Responsibility

Twain’s Grains is not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout. Please review your shipping details carefully before placing your order.

Wholesale Orders

All wholesale purchases are final sale. Any issues must be reported within 48 hours of delivery.

Contact Us

If you have questions about this policy or your order, please contact us at:
Email: twain@twainsgrains.com